Kutanoglu, Mehmet, Erkut Baloglu, Eren Caglar, and Ufuk Bas. “Transforming Customer Experience into Super-Apps: An Analysis of Agentic AI Potential through the Passo Case Study”. The Eurasia Proceedings of Educational and Social Sciences 44 (September 30, 2025): 112–121. Accessed October 8, 2025. https://www.epess.net/index.php/epess/article/view/954.