Classification of User Complaints and Requests in Customer Service Using Bert Fine-Tuned with Lora. The Eurasia Proceedings of Educational and Social Sciences, [S. l.], v. 46, p. 125–136, 2025. DOI: 10.55549/epess.970. Disponível em: https://www.epess.net/index.php/epess/article/view/970. Acesso em: 27 jan. 2026.